| Frequently Asked Questions
 What forms of payment do you accept?
We use Paypal for secure payment processing. Paypal gives you the choice to pay with your credit/debit cards including Visa, MasterCard, American Express, Discover Card, & bank echecks. Please note that you do not need to sign up for a Paypal account to use your card to pay for your purchase with us.
Is my credit/debit card account number safe with Paypal?
We chose Paypal to handle the sensitive payment transaction to ensure the security of your credit/debit account information through Paypal's proprietary encryption and secure payment systems, giving us one of the best methods to accept payments without ever having to handle or manage our customers' credit card numbers. This way, our customers can rest assured their card numbers are protected and their purchase transactions are safe when shopping with us. This helps to reduce the risks and costs for us and in turn helps us pass the savings on to you with better prices.
What is your Privacy Policy?
Please click here to view and read our Privacy Policy page.
What is the BERRYBUCKS Loyalty Points program and how can I benefit from using it?
The BERRYBUCKS Loyalty Points program is our way of showing you our appreciation for choosing BerryStyles.com for your purchases.
When you signup for an account on BerryStyles.com, you're automatically enrolled into our BERRYBUCKS loyalty points program, and can start earning 5% back on all orders you complete on BerryStyles.com.
When you're ready to make another purchase, just login to your account on BerryStyles.com to view the Loyalty Points available to you. You can also view and apply the savings available to you during checkout.
Please note that purchases not made on BerryStyles.com are not eligible to earn BERRYBUCKS points and cannot be retroactively applied.
What can I expect with my purchase experience at berrystyles.com?
We believe customer satisfaction to be the single most important factor for the success of any business, and so we strive to delight you by exceeding your expectations with quality products and great service. We work hard to constantly improve our systems to earn your business again and again. And as your children's footwear needs evolve, we want to be your first choice when you look for shoes.
Can I purchase a Gift Certificate to send as a gift?
Yes you can. Just click here to go to the Gift Certificate page and purchase a gift certificate in any amount you like and send it to anyone you wish to send it to. They will receive an email from us notifying them that you have sent them a gift certificate with a special certificate code that they can apply to any purchase on the website during checkout.
How can I find out about your newest arrivals & latest promotions?
We invite you to sign up to our mailing list to get notices about our latest arrivals, exciting promotions, sales, coupons, discounts, and happenings. You can subscribe/unsubsribe anytime by clicking here.
We also invite you to connect with us on Facebook and Twitter for giveaways, sneak peeks, and exclusive discounts.
Can I special order a particular color/size of a style I like?
Yes you can. Click here to contact us with your special request and we will gladly work on sourcing your item(s) from our manufacturers / distributors to fulfill your order.
Do you also sell to wholesale customers?
Yes we do. There is a minimum purchase of 24 pairs required for wholesale pricing. Click here to contact us for additional information.
Do you charge sales tax on my order?
Only orders shippped to California are subject to 8.75% sales tax. Orders shipped outside of CA are not subject to CA sales tax.
How much does shipping cost?
Shipping charges are based on many factors such as weight of your shipment, destination, dimension of shipping carton, type of service, etc. Our shipping rates start at $5.95 for the some of our lightest items shipped to the 48 continental states. To get a shipping estimate for the item(s) you're interested in, place them in your shopping cart, then select your state/country, and click on Update Totals to see a shipping quote.
When will my order ship and when will I receive it?
We typically process your orders for items available in stock within 24-48 Hrs. On the rare occasion that we run out of stock on a certain style or a particular size, we can usually fulfill your order within 3-4 days. Shipment transit time for domestic orders is typically 2-7 days depending on where you live. International shipments can take 1-4 weeks to arrive.
What is your return / exchange policy?
Please click here to view our returns & exchanges page.
How can I be certain the shoes I buy will fit my child's feet?
We go to great lengths to make sure you have all the information you need to select the right shoe size for your child. Sometimes, certain styles from different manufacturers can run either big or small for their quoted sizes, that's why we measure the inside footbed (insole) of every style/size we offer and post the measurements in an easy to read size chart in the product detail page for each item we offer. All you need to do is measure the bottom of your child's foot while he/she is standing, then make your size selection accordingly.
How do I know if my child's shoe has enough growing room?
The recommended toe room allows 1/4 inch to 3/8 inch between the longest toe and the end of the shoe. Also, about 1/8 inch of growth room is usually already incorporated into the manufacturing of children's shoes to ensure there is built-in space for growth.
How do I know if my child's shoes are wide enough?
You should be able to pinch just a little of the upper material. If the shoe feels too tight and is not available in a wider width, a half size larger is recommended.
What are the differences between American and European sizing?
Unfortunately there is no universal standard used worldwide for shoe sizes which means you may require different sizes from different manufacturers. In general, European shoes tend to run short and wide while American sizes tend to run true to sizing charts.
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